Terms and Conditions

Last updated 30 April, 2021


Thanks for visiting carecompare.com.au (Website) it’s important you take a look at our terms and conditions (T&Cs) so you understand what to expect from the service as well as some of the legal information to consider.

We are 100% independent. We do not receive commissions from Home Care Providers so you can trust you are making a real choice.

CareCompare is all about transparency so we will provide you with anything you might need to know about using our online service.

The information on this site about Home Care Providers is sources from government public data, the providers themselves or from consumers. You can use this information to make better choices about home care.

We also produce our own content such as the Insiders Guide and our Home Care Insights blog, we ask that you don’t use our proprietary content without crediting CareCompare accordingly.

You can sign-up to CareCompare to access deeper insighst for free. You can cancel your account in the "Manage My Account" Section of the site or you can email us at contact@carecompare.com.au

Using the site means you agree to our T&Cs so it’s a good idea to read through them.

Using the "Site" we mean anything on this website, including free and premium access areas of this Website.

Stay updated

T&Cs can be updated over time and continuing to use our sites means you agree to the updated T&Cs. We will send out an email when this happens but you can always access the most up to date version on the footer of the site.

More detail

Your rights

You have the right to access, use and display care compare.com.au pages or website. Information on this site is for your personal, non-commercial use only. You agree not to interrupt, or attempt to interrupt, the operation of the website in any way.

An account is for an individual or family. If you're a business, library or another institution and would like access for multiple users, we can arrange that. Please email us on contact@carecompare.com.au with your requirements.

Protecting your password

When you create an account with CareCompare, you'll select a password. It’s important you keep this private and confidential because you could be liable for any breaches of the T&Cs using your credentials.

Your privacy

CareCompare takes your privacy seriously. You can read all about how we do this in our Privacy Policy here.

Provider details attribution

We do not own the right to Home Care Provider details, we coordinate with providers and source data from both government and non-government agencies these include myagedcare.gov.au, agedcarequality.gov.au, agedcare.royalcommission.gov.au, gen-agedcaredata.gov.au and various other aged care sector and advocacy reports.

Provider information disclaimer

CareCompare does not assume any legal liability or responsability for the accuracy, currency or completeness of information sourced from external sources such as the provider details including cost, fees, specialisations and business information

It is your responsibility to confirm details directly with the provider or obtain professional advice based on your specific circumstances.

Copyright and trade marks

CareCompare owns the copyright for content generated by CareCompare, and some of our employees and/or contractors own moral rights.

If you'd like to use any CareCompare reports, articles, data insights (the Materials) in whole or part, you must have our written permission before doing so.

The Materials are protected in Australia and internationally by the law of copyright, moral rights, trade mark, equity, common law and other legislation such as the Competition and Consumer Act 2010.

We reserve the right to take legal action to prevent any unauthorised use or reproduction of the Materials, in whole or part, for any purpose including but not limited to advertising, copyright works, trade marks, logos and any commercial purpose use.

You can help us by asking for permission to use the Materials or reporting anything you think breaches this agreement to us at contact@carecompare.com.au.

We link out to other sites to direct you to helpful or more detailed information. However we do not endorse, and haven't necessarily verified any of the information available from any link found within this website.

You can link to our site from yours as a text link only no graphics or logos.

User generated content

The Agreement relates to any and all Communications submitted to CareCompare By "Communications" we mean things like content, survey responses, other responses to research, and user reviews and comments.

Removing content

We may, in our absolute discretion, at any time remove any user generated content from our website if we feel it’s necessary based on the following criteria:

  1. For a commercial purpose
  2. Indecent or abusive
  3. False or misleading
  4. Slanderous, libellous or defamatory
  5. Likely to cause injury of any kind
  6. Likely to or does violate or breach any rights of any person and/or group (including the intellectual property rights, contract rights, or any other rights of CareCompare and/or any third party)
  7. Likely to or does violate or breach any applicable laws, rules, or regulations
  8. Likely to or does contain software viruses or any other malicious code
  9. Likely to be harmful, or to cause loss or damages to CareCompare and/or any third parties
  10. In our opinion, of a vexatious nature
  11. Likely to relate to a membership issue and the customer has been contacted and/or the issue has been resolved
  12. Off-topic and/or
  13. Not adequately and/or properly declaring an association and/or vested interest in any brand, product and/or company

You take full responsability for what you post
You are solely responsible for the content of any and all content you publish to care compare.com.au

These disclaimers also limit our liability to you.

When you post to our site:

  • We can use and republish anything you post on CareCompare
  • You indemnify us in case you publish something that gets us into trouble.
  • You acknowledge and agree that, we may in our absolute discretion and without notification to you, edit or remove any one or more of the Communications from CareCompare
  • You acknowledge and agree that we aren’t under any obligation to publish what you post
  • You acknowledge and agree that we aren't liable for your actions in using our CareCompare
  • Complaints about user comments

We don't take responsibility for, endorse or necessarily agree with your posts and/or the Communications of any third party, including members of the public, on CareCompare

Please be aware that we may not monitor all posts systematically. We will try to respond to complaints and will permanently remove any and all relevant content if we think that's necessary.

We cannot guarantee we'll respond to complaints in a specific time period.

We may decide that the complaint does not warrant any action.

How to report inappropriate comments

If you think a user comment is inappropriate, unsuitable or breaches any term or condition of the Agreement, please report it via email to contact@carecompare.com.au and outline the following information:

  • You’re reasons for the complaint and how it breaches this agreement
  • Your name and contact details.
  • Any other information about your relationship with the provider or comment in question.

Your account

Your rights

As a consumer, you have rights.

Under Australia's Competition and Consumer Act 2010, you have remedies available to you if a service isn't delivered with due care and skill.

If something is not as you expect you can email us at care compare.com.au and we'll help you as quickly as we can. You can read all about our complaints handling policy here.


Creating a CareCompare account is free.

You can cancel your account at any time. To cancel, log in to compare.com.au and and going to “manage my account” where you can follow the prompts to cancel your membership. You can also email us at contact@carecompare.com


CareCompare adheres to Web Content Accessibility Guidelines Version 2.0 (WCAG 2.0) web standards. If you experience any accessibility difficulties, please let us know at contact@carecompare.com.au


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   ©2020 CareCompare   |   All Rights Reserved   |   ABN: 74 640 454 575   |   Trading as CareCompare PTY LTD   

©2020 CareCompare
All Rights Reserved
ABN: 74 640 454 575
Trading as CareCompare PTY LTD

Home Care Packages

Aged Home Care packages are allocated through the Australian Government’s My Aged Care System. You will need to meet the eligibility criteria and be assessed the Aged Care Assessment Team (ACAT, or ACAS in Victoria).

Level 1
Caters for people with basic care needs




Level 2
Caters for people with low care needs




Level 3
Caters for people with intermediate care needs




Level 4
Caters for people with high care needs




Thank you for choosing our Home Care Insiders Guide to support you in understanding how to choose and get the best out of your Home Care Package.

This report will provide important insights to support you in choosing the right provider to suit your needs.

Yes, I would like to receive up-to-date news and information about Home Care from CareCompare.

We appreciate you already receive a lot of emails. We will only update you on important information about Home Care Packages.


I agree with the CareCompare T&Cs

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Terms and Conditions
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