At CareCompare we take protecting your privacy seriously.
This Privacy Statement explains how CareCompare uses and protects the information you provide us when you use our service or engage with us in any way through any of our channels.
As the online landscape changes and our service evolves we may need to update this information and it’s important that you check in regularly so you don’t miss this.
What data do we collect?
The personal information we collect is limited to what is required to effectively run CareCompare.
- Your billing information – name, contact details including email, suburb and package level.
- Qualitative data about who you are and your experience
- Any other information we need to deliver goods and services to you.
We collect this information when you subscribe as well as when you answer surveys or rate a provider.
We also collect de-identified data about how you use the site to better inform and improve our service. It enables us to deliver high quality, personalised online experience.
How do we use the data
- To continuously improve our service for you
- For financial record keeping, such as billing
- To communicate with you about relevant information when you choose
When you sign-up to CareCompare, you will receive information from us that we hope will support you with your Home Care experience. If it doesn’t you can unsubscribe or opt-out from our communications at any time using the unsubscribe link at the bottom of all our emails, or by emailing us on firstname.lastname@example.org
Where we share your information
We share non-identifiable data with third parties such as Google, Data Studio, MixPanel. Our technology stack consists of Firebase, Sanity, Stripe, Google Adwords, Google Analytics, Data Studio, HotJar, MixPanel, Streak, Hubspot and Hubspot. Information submitted through our platform is shared with the Software as a Service (SaaS) third-party service providers who provide a service for us. We don't share your identifiable details with these third parties for marketing purposes. But we may release your information when we believe that it's appropriate to comply with the law; to enforce our site policies; or protect our or others' rights, property, or safety. We may also share non-personally identifiable aggregated information as part of our advocacy and provider engagement program.
Credit card security
Here are the steps we take to protect your details:
- If we send you a renewal notice most, but not all, of the numbers on your credit card will be masked. This masking of details is consistent with a worldwide payment card industry data security standard. To ensure security, your credit card details aren’t held by us, but stored securely by our bank.
- All details, including credit card information, submitted through the Site passes through our secure payment gateway, which offers AES-256 encryption.
Servers and cloud storage
Our main servers are located in Australia. Our suppliers have servers based in Australia and overseas.
As part of doing an online transaction, your information may be accessible to the server suppliers but not in an identifiable format. Your information is stored on third party servers for the purposes of storage only.
When this information is stored in a cloud we ensure suppliers have clear policies that abide by the Australian Privacy Principles and the Spam Act 2003.
What are cookies and how do we use them
A cookie is a text file containing a small amount of data which is downloaded to your computer or digital device when you engage within us online.
You can modify your settings on your device browser to disable cookies. However this may limit the functionality and features available to you.
We sometimes contract third-party service providers to help us understand the data better. These service providers aren't allowed to use the information they collect on our behalf.
How we use our data
Google Analytics (GA), a service which transmits website traffic data to Google servers. GA doesn't identify you personally, or associate your IP address with any other data held by Google, third party platforms and/or cloud-based services.
We use data provided by GA to help us understand How you use the platform. The information we share with GA is only identifiable within our systems. Outside of our systems, the information can't be attached to any particular member or user.
Other websites, platforms and technology
As part of our service we provide links to providers as well as other helpful services. Once you leave our platform we are not responsible for the information on those sites or how they manage privacy and data.
We don't sell, trade, or otherwise transfer your personally identifiable information to outside parties. We do provide access to third party service providers to enable us to provide our service to you. They are under contractual obligation to protect data to meet our privacy standards.
If you've previously agreed to us using your personal information for direct marketing purposes, you can change your mind at any time by emailing us: email@example.com.
If you have concerns
If you have concerns about your privacy, please contact us via email firstname.lastname@example.org
We'll reply to your complaint as soon as possible, no later than 30 calendar days. If you think we haven't adequately addressed your complaint, or you receive no response after 30 calendar days, you can make a complaint to the Office of the Australian Information Commissioner (OAIC).
This document was last updated 27th January, 2020