About Home Care

Surcharge for using another provider

It can be helpful to have flexibility with service providers.

Can I use different service providers?

You may have instances where you want to use a different provider to the one your service provider offers. For example, if you already have a gardener you are happy with or if your provider doesn’t offer a service you need. In these instances, they may allow you to request this service from another service provider. However, they may charge a surcharge on top of the hourly service fee so keep it in mind when choosing a service provider.

Do I have to pay a surcharge?

If it’s the service provider’s decision to offer you a subcontracted service, they can’t charge for it separately. If it’s your choice, they can charge a surcharge and should explain it to you when you request the service.

You can see which providers charge a different provider surcharge using the CareCompare comparison tool.


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©2020 CareCompare
All Rights Reserved
ABN: 74 640 454 575
Trading as CareCompare PTY LTD

Home Care Packages

Aged Home Care packages are allocated through the Australian Government’s My Aged Care System. You will need to meet the eligibility criteria and be assessed the Aged Care Assessment Team (ACAT, or ACAS in Victoria).

Level 1
Caters for people with basic care needs




Level 2
Caters for people with low care needs




Level 3
Caters for people with intermediate care needs




Level 4
Caters for people with high care needs




Thank you for choosing our Home Care Insiders Guide to support you in understanding how to choose and get the best out of your Home Care Package.

This report will provide important insights to support you in choosing the right provider to suit your needs.

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