About Home Care

Next steps and wait times

Once you are approved for a Home Care Package you’ll have to wait for a package to be allocated to you by the Government through the National Prioritisation System (NPS).

The NPS is designed to provide a consistent and equitable process for allocating Home Care Packages based on people’s individual needs and circumstances, regardless of where they live.

How long will you wait?

Expected wait times are based on the date of approval and the priority of care stated in the letter you received containing your assessment results.

As of 30 June 2020, there were approximately 62,000 people in the NPS and the estimated wait time to access
 a package was anywhere from three to over twelve months (Department of Health 2020).

While you are waiting for your Home Care Package there are interim solutions that may be available to you, such as the Commonwealth Home Support Programme.

Selecting your provider

Once you have received another letter confirming you’ve been assigned a Home Care Package, you will have 56 days to choose a Home Care Package provider or your package will be allocated to someone else. In certain circumstances you may be eligible for a 28 day extension.

You’ll want to select a provider that meets your care needs, maximises your care hours and minimises fees and charges, so it’s important to gather as much information as possible about Home Care Package providers in your area, which is where CareCompare can help.


Learn more about

What does a Home Care Package cover


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©2020 CareCompare
All Rights Reserved
ABN: 74 640 454 575
Trading as CareCompare PTY LTD

Home Care Packages

Aged Home Care packages are allocated through the Australian Government’s My Aged Care System. You will need to meet the eligibility criteria and be assessed the Aged Care Assessment Team (ACAT, or ACAS in Victoria).

Level 1
Caters for people with basic care needs




Level 2
Caters for people with low care needs




Level 3
Caters for people with intermediate care needs




Level 4
Caters for people with high care needs




Thank you for choosing our Home Care Insiders Guide to support you in understanding how to choose and get the best out of your Home Care Package.

This report will provide important insights to support you in choosing the right provider to suit your needs.

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